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Building
the
Communication Bridge
The
more we know about ourselves as speakers and listeners, the better
able we are to build the “communication bridge” that allows us to
send, receive, and interpret messages with ease.
Building the
Communication Bridge helps to provide that needed insight.
Complete and ready-to-train, the program focuses on the basic
speaking and listening skills needed for successful face-to-face
interactions.
Using a combination of experiential tools such as learning
instruments, activities, and hands-on games, participants discover
how their roles and
styles as speakers and listeners drive the communication process and
practice the skills that enable them to improve everyday
communication.
Learning Outcomes
- Identify personal styles of communication
- Develop strategies for communicating with people of different
styles
- Understand the behaviors that distinguish receptive listeners
- Determine which listening behaviors are representative of one’s
communication style
- Learn how to use speaking and listening skills in a variety of
organizational
communication situations
Theory
Building the Communication Bridge is based on a model of the
communication process that accounts for the connections that link
Speakers and Listeners during the communication process. The
Speaker's and Listener's perceptions of the Environment, Values, and
Relationships influence their use of verbal and nonverbal behaviors
during their conversation. When the Speaker's and the Listener's
perceptions overlap, the flow of information is smooth and
understanding is easily achieved. However, when there are differing
perceptions in any of these three categories, there is a greater
likelihood of miscommunication.
How It
Works
The program gives participants a well-rounded learning
experience, balancing facilitator instruction with private
reflection and group interaction. Through a combination of
learning instruments, activities, and hands-on games, participants
gain insight and practice communication skills. The session
culminates with action planning — helping participants to apply the
learning to future work-related face-to-face conversations.
Uses for Building the Communication Bridge
Building the Communication Bridge is appropriate for
individuals at any organizational level. Although the concepts
presented are basic, even experienced communicators can gain
significant insights into how they communicate with others.
The program’s flexible training design allows facilitators to
present Building the Communication Bridge in one day or 2
half-days, or combine the program with other training sessions to
create an expanded learning experience.
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