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Steps
to Coaching
No manager looks forward to
approaching employees about job-performance problems - yet few tasks
are more vitally important. The Steps to Coaching offers a logical,
7-step formula for conducting coaching meetings that are based on
mutual trust and respect. As a result of using the instrument,
managers can learn to handle performance issues with confidence,
compassion, and skill.
Effective coaches help individuals feel good about their work and
gain a heightened sense of commitment and ownership in their work.
They also enable individuals to master new skills and
responsibilities in a way that meets an organization's needs for
innovation, speed, and quality. The skills required of an effective
coach appear simple, but are much more difficult to practice
consistently and thoughtfully in a work environment.
Learning Outcomes
- Identify
strengths and weaknesses in specific coaching meeting
skills
- Impact employee
job performance using the model for effective coaching
meetings
- Measure progress
by comparing skills after training to those before
taking the assessment
Theory
The Steps to Coaching is based on the Coaching Meeting
Model. The steps and skills that make up the Model are all
grounded in behavioral science and have been found to
distinguish managers who are experts at conducting coaching
meetings from their non-expert counterparts. The steps of
the Coaching Meeting Model include: Building a Relationship
of Mutual Trust, Opening the Meeting, Getting Agreement,
Exploring Alternatives, Getting a Commitment to Act, and
Closing the Meeting.
Uses
for the Steps to Coaching session
![[Product Image]](images/CSI_product.jpg) Managers and supervisors need to come prepared with ideas on
coaching they need to do. The session time then can be used
to:
- Measure your
skills in a safe environment (using the Coaching Skills
Inventory)
- Help you identify
their coaching strengths and weaknesses
- Reinforce
coaching skills that are needed after the session
- Prepare for an
actual coaching session for after the training event
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